About Tesla's Toys
We understand that bootleg anime merchandise are the bane of true collectors, that’s why we only source our items from licensed distributors and manufacturers. Don’t believe us? Ask to see our 100% feedback on eBay and Amazon!
If our product is listed as in-stock, it is available for immediately delivery. All items ship within 24 to 48 hours from our warehouse in Traverse City, Michigan, USA.
Please note that for pre-order, in-stock means that the item is available for ordering. It is not on hand to ship.
We are a government-compliant, fully-registered business in Singapore from since 2008. As such, we comply with all international laws and obligations, including accurate customs declarations and customer refund policies.
How to Qualify for Free Shipping
Your order automatically ships for free when your order total reaches US$150.
Free shipping applies to customers in USA only.
This promotion is for a limited time only. We reserve the right to cancel this offer at any time.
Payment Methods Accepted
We accept all major credit cards. All transactions are carried out over a secure 256-bit SSL connection. Your credit card information is processed securely and no credit card data is ever stored by our website.
As part of our anti-fraud security measures, your IP address is captured at the point of sale to ensure that your credit card information matches your shipping address. If there is a discrepancy, you will be contacted before your order can be processed and shipped.
We keep a list of known credit card frauds, attempted frauds and breaking of our website TOS. You can see the full list here: Blacklisted Customers.
We accept Paypal payments from all supported countries worldwide.
We charge the following shipping rates depending on the order weight:
- USA – $7.95 to $29.95
- Rest of the world – $29.95 to $49.95
All of our stock is held in Michigan, USA for fast shipment across the country and beyond.
All orders are shipped out within 2 working days or less.
All orders are sent out with tracking information, so you can follow the progress of your package. The estimated delivery time for your order is as follows based on your shipping address:
- USA: 2 to 4 working days
- Canada: 2 to 14 working days
- Worldwide: 7 to 28 working days (certain countries can take up to 8 weeks for custom clearance)
You will receive and email containing tracking information for your order within 24 hours of your package being shipped.
You can track your order through My Account, or check your shipping notification email for the shipping company and tracking number.
International shipments do not have their tracking updated once the shipment leaves USA. If you require step-by-step tracking, we can ship your order by Fedex or UPS at an additional shipping rate.
You are responsible for all customs and duties for your order. Tesla’s Toys is a registered, law-abiding business and we will not mark down the value of your package. Any requests for us to do as such will be reported to the relevant authorities.
Orders placed cannot be cancelled after 12 hours as it would be entered for processing at our warehouse by then.
If you require a cancellation, you need to email us within 12 hours of your order being placed. Otherwise, there is a 20% or $20 cancellation fee, whichever is higher.
Unreasonable cancellation orders such as for orders already packed or shipped will result in your appearance on our public blacklist.
Register an account with us to enjoy the following benefits:
- Track your orders and manage your order history
- Save your address and credit card details for faster shopping
- Request your return or exchange directly from your account – no need to contact customer care
- Gain access to your Wish List and Recommendations
- Earn and redeem loyalty points for LIFE.
To create an account, simply select My Account the navigation bar and then REGISTER NOW to fill in your details.
Loyalty Token Program
20 tokens = US$1.00
Loyalty tokens are rewarded for the following activities:
- Creating an account – 20 tokens
- Posting a review (after purchase) – 5 tokens
- Placing an order – varies (dependent on order total)
- Sharing/Liking/Reposting a product on your social page – 1 token for each post/like (tokens will be revoked immediately if you unlike or delete a post!)
Both you and your friend will receive 30 tokens each after your friend’s first purchase.
Tokens are awarded immediately upon successful payment from your referral.
Your friend must create an account through your referral link in order for both of you to receive the reward tokens.
Your referral URL is available under My Account.
We reserve the right to revoke all your loyalty tokens and ban your account if you abuse the system.
Returns & Exchanges
If you receive the wrong or damaged items, you will receive a refund or a replacement depending on the item availability. Claims have to be received within 30 days from the date of your order placement.
We will require photographs of the wrong/damaged item sent before processing a claim.
We do not issue replacements or refunds for damaged packaging boxes. You are purchasing the toy, not the display box. Capsule toys are sent without their capsules as these have a tendency to rupture during transit.
Returns are subjected to an administrative fee of 20% of the item price or $5 per item, whichever is higher.
We only accept returns in factory condition, meaning new and sealed. If you have already opened the item, you are not eligible for returns.
Manufacturing defects are not eligible for replacements as we cannot guarantee the replacement will be defect-free. We will instead provide you with the contact information of the manufacturer to reach out to them for a replacement.
Damages by Rough Handling
Most of our items are for adult collectors 15 years and older and are not classified as ‘toys’. If you are ordering the item for someone younger than that, and it has been handled like a ‘toy’, you are not eligible for ask for a refund or exchange. We do not recommend purchasing our items for your children as they are not meant for play and are instead for collecting.
By pre-ordering with Tesla’s Toys, you are securing a 100% authentic toy from the manufacturer through us. Barring any manufacturing shortages, you are guaranteed the item(s) that you have pre-ordered.
Yes, we require a small 10% deposit for all pre-order items in order to secure your items for you. Alternatively, you can pre-pay the full amount and jump to the head of the pre-order queue.
Yes. However, we will only ship your order when all pre-order items have arrived. If you want to receive our in-stock items ahead of your pre-order items, you will need to place a separate order for them.
Most pre-order release dates are estimates given to us by the manufacturers. It is very common for release dates to be moved around, especially by companies like Good Smile and Hasbro. As such, while we try to provide the most accurate release date possible, please note that it is always subjected to changes. Release dates can change more than once, and we will notify you on all changes if you pre-order through us.
Orders are typically shipped out within 2 to 4 weeks of the release date due to shipping time allowance for our distributors.
As toy release dates are often changed by the manufacturer, we consider these delays normal. Your item is still secured by your pre-order. However, as your item has already been secured, if you decide to cancel a pre-order due to a manufacturing release date delay, your deposit will not be refunded.
If a pre-order price goes down after you have placed a pre-order, you will be billed the new, lower price.
If the pre-order price goes up after you have placed a pre-order, you are not subjected to the higher price – you will pay the price you pre-ordered at.
If there is a significant manufacturer pricing change, we reserve the right to cancel and refund all existing pre-orders.
In the very unlikely event that a manufacturer lowers their production volume or does not fulfill our order, we will inform you as soon as we know and issue you a full refund of your deposit.
Yes, you can cancel your pre-orders. However, you will not be refunded your deposit or shipping charges (if applicable), and we may bar you from placing future orders. As such, please only place pre-orders when you are certain!
If you have paid in full for your item, there is a 20% cancellation fee or $20, whichever is higher, and any shipping paid is not refunded as well.
You will be sent an email reminding you of your pre-order obligation 7 days before the release date. If payment is not received by the release date, your deposit will be forfeited and your items available to other customers. You may also enter a public blacklist for placing pre-orders without the intention of honouring them.
Good question! At Tesla’s Toys, not only do you get to lock in a pre-order discounted price for your toy, you are also guaranteed world-class packaging and shipping from our warehouse based in Michigan, USA. No more customs delays or shoddy packaging!